Shipping, Returns & Contact
We dispatch orders Monday, Wednesday and Friday. Order before 1PM AEST for same-day dispatch. Every parcel ships via Australia Post from our base just south of Sydney.
Shipping rates
🇦🇺 Australia & New Zealand
🚚 Free shipping on orders within Australia over $75 AUD
Standard: 1–7 business days
Express (AU only): 1–3 business days, $9.99 AUD, or $8 AUD on orders over $75 AUD
New Zealand: 1–5 business days tracked, free on orders over $99 NZD
🇺🇸 United States
🚚 Free shipping on orders over $99 USD
Standard: 5–12 business days tracked, $14.99 USD
Express: 3–8 business days, $20 USD
🌍 UK, Canada, Europe & Rest of World
🚚 Free shipping on orders over $99 AUD
Standard: 5–12 business days tracked, $19.99 AUD
Express: 3–10 business days, $29.99 AUD, or $24.99 AUD on orders over $99 AUD
Some regional areas may take up to 15 days.
Good to know
Tracking on every order
You'll receive a confirmation email with tracking details as soon as your order ships.
PO Boxes & Parcel Lockers
We deliver to both, no problems.
Double-check your address
We ship to the address you provide at checkout. If there's an error, please contact us straight away so we can try to fix it before dispatch.
Running late?
Contact us below and we'll investigate. Delivery timeframes are estimates and occasionally things are out of our control, but we'll always do our best to sort it.
Our 30-day money-back guarantee 🖤
Wear them. Really wear them. If you're not in love, we'll refund every cent.
Every order is covered by our 30-day money-back guarantee, and yes, that includes lashes you've actually worn. You have 30 days from delivery to try your order properly. If it's not right for you, send it back (used is completely fine) and we'll refund the full purchase price to your original payment method.
The guarantee covers everything we sell: lashes, liners, applicators and kits. No restocking fees, no deductions, no hassle.
How it works: email cs@witchylashes.com.au within 30 days of delivery, we'll confirm the return address, and your refund is processed as soon as your parcel reaches us. Within Australia, you just cover the return postage. International customers: return postage is on us, just contact our team to arrange it first.
We proudly ship with Australia Post, Australia's most reliable delivery network.
Contact us
We're here to help with anything you need. Leave us a message below and we'll get back to you within 48 hours, and we promise to look after you.
Email: cs@witchylashes.com.au
Mailing Address:
Witchy Lashes
Leumeah LPO
PO Box 545X
Leumeah NSW 2560